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Refund Policy

Refund & Warranty Policy

Muthler Landscaping & Construction Last updated: April 2026

Our Commitment

At Muthler Landscaping & Construction, we stand behind every project we complete. This policy outlines our refund, adjustment, and warranty terms so there are no surprises — just clear expectations on both sides.

Refunds

All sales are final once services have been performed and payment has been received. Because our work is custom to each property — requiring site-specific labor, materials, and design — we do not offer refunds on completed services.

This applies to all residential and commercial projects.

Service Adjustments

We take pride in getting it right the first time. If something isn’t up to standard, we’ll make it right.

How it works:

If you’re not satisfied with any aspect of the completed work, or if the finished result doesn’t match what was agreed upon in your contract, contact us within 7 days of project completion.

Submit your concern in writing (email or text) with a description of the issue. Our team will review it and schedule a site visit if needed.

What adjustments cover:

Reworking portions of the project that don’t meet the agreed scope. Addressing plant health or placement concerns. Correcting design elements to match the original agreement.

What adjustments don’t cover:

Additional services beyond the original contract. Changes to scope that weren’t part of the agreement. Issues caused by weather, vandalism, or unauthorized modifications after completion.

Adjustments are not refunds — they’re our commitment to delivering what we promised.

Workmanship Warranty

We warranty our workmanship for 30 days from the date of project completion.

What’s covered:

Installation errors, structural issues, and any defects resulting from the quality of our work.

What’s not covered:

Damage from natural disasters, severe weather events, vandalism, or unauthorized alterations to the completed work.

To file a claim:

Contact us in writing within 30 days. Include a description of the issue and photos if possible. We’ll review your claim and schedule a site assessment promptly.

Material Warranty

Materials used in your project (pavers, concrete, plants, irrigation systems, etc.) are covered under their respective manufacturer warranties. We don’t mark up warranties or add restrictions beyond what the manufacturer provides.

If you have a material issue, contact us and we’ll coordinate directly with the manufacturer to resolve it. Keep any receipts or documentation from your project for warranty claims.

Questions?

Phone: (570) 397-9800 Email: info@muthlerlandscaping.com Address: 913 Bellefonte Ave, Lock Haven, PA 17745

See also: Privacy Policy · Terms of Service